KimballJones 100% Guarantee

At KimballJones, we are committed to offering you the finest quality in outdoor equipment, clothing items and footwear at competitive prices. If you’re not satisfied with your order, you may return your purchase to us, and we will gladly refund the full cost of the purchased item(s), less restocking fees*.  We do not want you to have anything from KimballJones that you are not 100% satisfied with.

*Restocking fees cover the time and expense of the employees responsible for receiving returns, inspecting them for damage, cleaning and repackaging the unit, entering the item back into inventory and authorizing the refund. 

Return Policies and Procedures

The following guidelines apply to Returns and Exchanges:

• To qualify for a full refund, returns and exchanges must be post-marked to Kimball Jones within fifteen (15) days of receiving your order. All pricing tags, and other information tags must accompany the return.  Without them, we can not repackage and resale the item.
• Returns and Exchanges are subject to an $4.95 per package restocking fee, ($10.00 for tents, large backpacks, sleeping bags, skis and snowboards.)
• Returns and Exchanges received after the 15 day period will incure a 15% restocking fee.
• Returns and Exchanges will not be accepted after 30 days.
• EXCHANGES: It’s best to go on-line and reorder the item you want, rather than wait for the exchange to reach our distribution center, be processed and a new item sent out to you.  By the time your exchange is processed, the size and color you really wanted, may have sold out.

Please Note, for safety and health reasons, the following items are non-returnable:

• Pre-packaged foods
• First-aid or medical kits
• Climbing equipment
• Mounted skis
• Skis and snowboards that have been damaged in some fashion
• Tents, backpacks and sleeping bags that have been field tested
• Footwear that has been field tested

Warranty Issues:   Kimball Jones has no facility for making repairs, or the inventory to replace parts that eventually wear out, get lost, or simply cease to function.  If you feel that you have a Warranty Issue with your purchase, call Kimball Jones toll free at 1-888-673-2239.  We’ll help you resolve the problem.

All returnable items should be sent to:

Kimball Jones

1973 West Sunset Blvd, Suite D

St. George, Utah 84770

Tracking Returns & Exchanges

After placing an order with KimballJones, you will automatically receive two email notices, one from Kimball Jones and one from USP or USPS. The first notice will be a receipt showing your purchases and credit card payments.

The second email will be from UPS or USPS depending on your shipping choice. The notice will contain a tracking number. To monitor the movement of your package, go to the UPS, or USPS Web Site, (UPS.com or USPS.com) and enter your package tracking number. Once the number has been entered into the respective system, it will then inform you of the current status (location) of your package.  The USPS system is not as robust as the UPS system; it will only tell you when your package was delivered and to what address.